While You’re Away (WYA) is a service offered by Waitrose Ltd, part of the John Lewis Partnership. John Lewis Partnership is the Data Controller for any information you provide when you sign up to this service.

This privacy notice explains how we will collect and use your personal information when you subscribe to WYA. We update or amend this privacy notice from time to time to comply with law or to meet our changing business requirements. Changes to this privacy notice will communicate important information and we recommend that you check it regularly. By continuing to use WYA, you agree to the terms of this privacy notice, along with any updates and amendments.

Information we collect and what we do with it

Your privacy is important to us, and so we treat all of your personal information as confidential and keep it secure. We will only share your information with trusted third parties and in the circumstances set out below. We will never release your personal details to any company outside of the John Lewis Partnership for mailing or marketing purposes.

When you sign up via, we will ask for your name, email, postcode and telephone number. Your information will be used for operational purposes only, including; to contact you about your acceptance or rejection onto the trial, to contact you about the service; to contact you to arrange the installation of your smartlock; or to confirm when you have placed a WYA order. When placing an order on, their privacy policy will apply which can be found here.

If a Yale Keyless Connected Smart Door Lock is going to be installed to enable the WYA service, your details will be securely passed to the John Lewis Home Solutions authorised locksmith who will contact you by telephone or e-mail to arrange installation of the lock. Our locksmith will ask to see a form of identification (driving licence or utility bill) before completing the installation.

The following information will also be collected for each delivery:

Video recording of your deliveries:

We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes:

We may share your information with our carefully selected third-party data processors for the purpose of sending you operational communications. We may also be required to disclose your personal data to the police or other regulatory or Government body.

To provide you with the best possible service, we would like to keep you up-to-date with a range of products and services provided by WYA and/or John Lewis Partnership. This may include news of special events, promotions, product launches and catalogues. You can consent to us contacting you with this kind of information by checking the relevant boxes during registration.

We are constantly looking to improve our services, so we may occasionally contact you for research purposes by post, telephone, SMS text messaging and /or email. You can consent to us contacting you for this purpose by checking the relevant boxes during registration.

Access to your information and your rights

You have the right to request:

You can contact us to request to exercise these rights at any time by completing an online form.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to \change your mind at any time and withdraw that consent.

However, please be aware that you will be unable to continue with the service if you opt out or withdraw consent as it is required for the service.

If you still wish to withdraw from the trial, please contact

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Responding to data protection complaints

We are committed to investigating and resolving all complaints related to your privacy, confidentiality or to our information-handling practices in the most thorough, prompt and confidential manner possible.

If you believe your privacy or access-related rights have been breached, submit a complaint in writing to the Data Protection Officer at John Lewis Partnership, Partnership House, 1st Floor, Carlisle Place, London SW1P 1BX.

Alternatively, you may submit a complaint to the Information Commissioner's Office (ICO) for addressing unresolved privacy complaints at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (

Using this website and your personal details

You do not have to provide any information to us to use this website. However, certain sections of the site or facilities within the site may not be accessible if you choose not to share essential information with us.

When you sign up to the WYA service, we will ask you to submit, and will collect, personal information from you. We, and our third-party advertisement and content providers, may collect information about your internet connection and website-use, e.g. the URL you came from, IP address, domain type, browser type, the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (User Information). We may collect this information from registered and unregistered users. We use this information to help us make improvements to our website and online services.

Any personal information you provide to us (or which is available on public registers) and any User Information from which we identify you is held in accordance with the registration we have with the Information Commissioner’s Office. We use your information for the following purposes only:

If you have chosen during registration to receive notification of products or special offers that may be of interest to you, then we may use your personal information to send you these notifications by telephone, email or in writing.

Your personal information may be disclosed to other businesses within the John Lewis Partnership and to reputable third-parties who will help process your order. The John Lewis Partnership requires all such third-parties to treat your personal information as confidential and to comply with all applicable UK Data Protection and consumer legislation in place at any given time.

We may disclose your personal information and /or User Information if we are asked to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.

Contact details

We may disclose your personal information and /or User Information if we are asked to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.

Data Protection Officer

Partnership House

1st Floor

Carlisle Place




So that you can make full use of our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.

Below you can see what cookies may be sent to your device by and what we use each cookie for. You can set your browser to reject cookies but please bear in mind that if you do this, certain features of this website cannot be provided to you.

Third-party cookies

When you are on you may notice that there is content from other websites, for example a video from YouTube. As a result, you may be sent cookies from these other websites. does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

Partner Name

What their cookies are used for:

Google Analytics, Doubleclick

We use software to help us analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to make improvements to our website, the shopping experience and marketing campaigns. The data stored by these cookies can be seen only by the relevant teams at, and never shows any confidential information.


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